{"id":1433,"date":"2026-07-05T20:45:26","date_gmt":"2026-07-06T01:45:26","guid":{"rendered":"https:\/\/nuevo.ametrology.com\/?page_id=1433"},"modified":"2026-07-29T17:30:19","modified_gmt":"2026-07-29T22:30:19","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/nuevo.ametrology.com\/?page_id=1433","title":{"rendered":"LIBRO DE RECLAMACIONES"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1433\" class=\"elementor elementor-1433\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3278f5a e-con e-atomic-element e-flexbox-base e-1b71af2 \" data-id=\"3278f5a\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"3278f5a\">\n    \t\t<div class=\"elementor-element elementor-element-0c0f197 elementor-widget elementor-widget-elementskit-heading\" data-id=\"0c0f197\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_center   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">LIBRO DE RECLAMACIONES<\/h2>\t\t\t\t<div class='ekit-heading__description'>\n\t\t\t\t\t<p>Conformidad con la Ley de Protecci\u00f3n y Defensa del Consumidor (Ley N\u00b0 29571)<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e859a7 elementor-widget elementor-widget-text-editor\" data-id=\"5e859a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En cumplimiento con el C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor, ponemos a tu disposici\u00f3n el Libro de Reclamaciones para que puedas registrar cualquier reclamo o queja respecto al servicio o producto recibido a trav\u00e9s de nuestra plataforma.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9454db0 elementor-widget elementor-widget-elementskit-heading\" data-id=\"9454db0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Para ingresar tu queja o reclamo, sigue los siguientes pasos:<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2d70ba elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"b2d70ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Completa el formulario de reclamaciones, registrando el tipo de reclamo o queja y proporcionando todos los datos solicitados.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Una vez completado el formulario, haz clic en el bot\u00f3n \u201cEnviar\u201d.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">En las siguientes 48 horas recibir\u00e1s un mensaje por correo electr\u00f3nico con tu n\u00famero de reclamo o queja. Guarda este n\u00famero para poder realizar el seguimiento o consulta posterior de tu caso.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">De conformidad y en cumplimiento del Decreto Supremo N\u00b0 011-2011 PCM, el plazo de atenci\u00f3n del reclamo es de 15 d\u00edas h\u00e1biles desde su presentaci\u00f3n. Este plazo podr\u00e1 extenderse excepcionalmente de acuerdo a la complejidad del requerimiento.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef9ab66 elementor-widget elementor-widget-elementskit-heading\" data-id=\"ef9ab66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-heading.default\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" ><div class=\"ekit-heading elementskit-section-title-wraper text_left   ekit_heading_tablet-   ekit_heading_mobile-\"><h2 class=\"ekit-heading--title elementskit-section-title \">Ten en cuenta que:<\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b6ea23 elementor-widget elementor-widget-text-editor\" data-id=\"3b6ea23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>RECLAMO:<\/strong> Es la expresi\u00f3n de disconformidad del consumidor referida a los bienes expendidos o suministrados o a los servicios prestados.<\/p><p>\u00a0<\/p><p><strong>QUEJA:<\/strong> Es aquella disconformidad que no se encuentra relacionada a los bienes que comercializa el proveedor o a los servicios que presta. Puede expresar el malestar o descontento del consumidor respecto a la atenci\u00f3n al p\u00fablico.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n<div class=\"elementor-element elementor-element-d151bd7 e-con e-atomic-element e-flexbox-base e-8c0b5fa \" data-id=\"d151bd7\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"d151bd7\">\n    \t\t<div class=\"elementor-element elementor-element-5e4c718 elementor-widget elementor-widget-html\" data-id=\"5e4c718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1951-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"1951\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F1433#wpcf7-f1951-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1951\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1951-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p>Documento de identidad<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-19\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-19\"><option value=\"DNI\">DNI<\/option><option value=\"Carnet de extranjer\u00eda\">Carnet de extranjer\u00eda<\/option><\/select><\/span>\n<\/p>\n<p>N\u00famero de documento<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"number-291\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" min=\"9\" max=\"25\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"number\" name=\"number-291\" \/><\/span>\n<\/p>\n<p>Nombre y apellidos<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"text-79\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-79\" \/><\/span>\n<\/p>\n<p>Correo electr\u00f3nico<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email-885\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-885\" \/><\/span>\n<\/p>\n<p>Tel\u00e9fono m\u00f3vil<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel-573\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-573\" \/><\/span>\n<\/p>\n<p>\u00bfQu\u00e9 tipo de comentario quiere dejar acentuado?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-147\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-147\"><option value=\"Reclamo\">Reclamo<\/option><option value=\"Queja\">Queja<\/option><\/select><\/span>\n<\/p>\n<p>Detalle del reclamo\/queja<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-307\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"textarea-307\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>LIBRO DE RECLAMACIONES Conformidad con la Ley de Protecci\u00f3n y Defensa del Consumidor (Ley N\u00b0 29571) En cumplimiento con el [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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